Cancelling an Appointment

Please contact Siti Med Spa by phone or email AT LEAST 24 hours before your scheduled appointment date and time to circumvent cancellation fees. This policy ensures that we can maintain an availability of appointments for you and others. No-shows and late cancellation fee is $50 and will be charged before your next treatment. If Siti Med Spa requires to cancel or reschedule your appointment, the cancellation fee is waived.

New Patients

If a new patient does not cancel or reschedule their appointment at least 24 hours before their scheduled appointment, monthly promotions, discounts, coupons or limited-time offers will be forfeited. Please arrive 15 minutes prior to your first appointment to allow ample time to check in and complete intake paperwork.

Prepaid Package Deals

Patients who have prepaid for package deals who are no-shows or have late cancellations for their scheduled appointments will automatically be deducted the cancellation fee from the package balance and must pay the balance in order to continue treatment.

Late Arrivals

We will try to perform your entire treatment in the remaining scheduled time. If there is not enough time to perform treatment, we have the right to reschedule your appointment to give you the quality treatment and to respect other patients’ scheduled appointments.

Gift Cards

Gift cards may be used toward any service or product offered at Siti Med Spa (some restrictions may apply). Gift cards not redeemable for cash.

Payment Policy

Payment for all individual treatments are due at the time of treatment, and all packages must be paid in full at the time of the first treatment. We do not offer financing or payment plans. We do offer Care Credit, and you can apply online before your visit or treatment. All services are final sale; there are no refunds or credits issued for any services including, but not limited, to laser hair removal, laser genesis, laser limelight, Total FX, Botox, Dysport, any Juvederm product, Restylane, chemical peels, microdermabrasion, facials treatments, body contouring, Latisse, and all skin care products. We accept cash, Visa, MasterCard, Discover, and American Express; we do not accept checks.

Refunds

We do not offer refunds on services rendered. Products: We do not offer refunds on products purchased. Products may be returned for in-store credit within 7 days from the date of purchase when there is a documented allergic reaction to the product. Defective products may be exchanged within 7 days from the date of purchase for the same product only. In accordance with federal law, we do not offer refunds or exchanges on prescription products for any reason.

Provider Requests

We respect that you want to be seen by a specific provider but we may not always be able to meet special requests due to illness and unforeseen schedule changes. We will try to call you if any changes need to be made.

Practice-Patient Relationship

We love having you as a patient, but we do reserve the right to refuse service at any time, to anyone, for any reason.

Our Contact Information

Phone: (619) 717-8484

Email: info@sitimedspa.com

Text Message: (619) 715-1007